Galaxy Workforce Support

Contact the Galaxy team

Galaxy Haulage Solutions Pty Ltd
drivers@galaxyhaulage.com.au

Include your Galaxy ID, device model, app version and a description of the problem. Never send your password, SMS verification code or private identity documents.

Sign-in and access

Use the mobile number associated with your Galaxy staff profile. If you cannot receive an SMS code, your number has changed or access is pending, contact the team above. Only approved staff profiles can access workplace records.

Clocking, shifts and forms

For a missing shift, a clocking correction or an upload problem, include the relevant date and time. If location access is declined, you can review it in your phone settings. Contact your administrator if the assigned depot or geofence appears incorrect.

For urgent operational matters, contact your supervisor directly. This mailbox is not an emergency service.

Privacy and data requests

Request permanent account and associated data deletion. Galaxy aims to complete requests within 30 days. You can also request deletion inside the app under My account.

For access, correction or help when you cannot sign in, contact drivers@galaxyhaulage.com.au.

Include your name and Galaxy ID if known. The team may need to verify your identity before acting. Closing app access does not necessarily remove employment, safety or other records that must be retained. Ask which records can be deleted and which need to be kept.

Read the Galaxy Workforce privacy information.